Return and Refund Policy  

At Outfitsera, managed by (Company Name), we specialize in providing women’s accessories and are devoted to giving you a smooth and reliable shopping experience. Throughout this policy, the terms “we,” “us,” and “our” represent (Company Name), while “you,” “your,” and “user” refer to our esteemed customers. By placing an order on our website, you accept the return and refund rules explained in this document. If you ever need to send back an item, the return procedure has been clearly structured for your ease. 

Return Eligibility Requirements 
To qualify for a return, products must be unused, unwashed, and preserved in their original state with all labels, tags, and packaging kept intact. 

• Every tag, label, and box must be included in its original form. 
   
• Any product that has been worn, washed, or modified in any manner will not be eligible for return. 
   
• A return request should be raised within 48 hours of receiving the order. Kindly contact our customer support team within this duration to begin the process. 
   
• Products not following these guidelines will be declined for return . 

Steps to File a Return Request 

Step 1: Submit Your Request 
Send an email to (mention email) with your Order ID and the reason for the return. 

Step 2: Provide Photographic Evidence 
For items that are defective, damaged, or incorrect, please attach clear photos highlighting the problem so the matter can be resolved quickly. 

Step 3: Receive Return Instructions 
After your request is verified, we will share the exact steps and return directions to complete the process smoothly. 

We hold the right to deny return requests that do not follow these return terms. 

Refund Procedure and Timelines 

When your returned package arrives, our inspection team will carefully check it against the return conditions. You will be informed about the acceptance or denial of your refund. If approved, the refund will be initiated and credited back to your original payment method within 5–7 business days. A confirmation email will also be sent once the refund transaction is finalized. 

Partial Refund Policy 
If an item only partly satisfies our return rules (for instance, missing packaging or slight damage), a partial refund may be offered at our discretion. 

Cases of Damaged, Incorrect, or Defective Items 
If the product you receive is damaged, defective, or not what you ordered, a return request must be filed within 48 hours from delivery. Kindly include clear photos or videos of the concern via email so that we can address the situation promptly. 

Need Help? 
For any inquiries or guidance regarding returns or refunds, please get in touch with our customer support team at (mention email). 

We sincerely thank you for shopping at Outfitsera. Your confidence in us matters greatly, and we are committed to making sure your overall experience remains exceptional.